Measures to protect client information include periodic security training, destroying printed materials with a document shredder, installing firewalls and updating security software to protect against malware attacks, equipping intrusion detection system, installing fire extinguishers and safety cabinets for document security, periodic data backup and deleting data after expiry of an agreed security period.

We strive to ensure that client's private information is protected. Our Privacy Policy Officer is responsible for documenting our privacy policy and responding to client inquiries. Basically, client's personal information is processed for the purposes outlined below and will not be used for any other purpose.

For inquiries regarding the collection of personal information (company name, gender, date of birth, email address, place of work, job title, department, phone number, mobile phone number, etc.) and privacy policy for the purposes of identification and authentication, membership management, etc. at the quotation stage, please contact our Privacy Policy Officer.

We sign annual confidentiality agreements with all employees and partners (including freelancers who work from home) and conduct confidentiality training. The confidentiality officer annually updates the detailed guidelines for complying with confidentiality obligations, making all the staff familiarize themselves with them.

We strictly comply with the confidentiality rule to protect client information and technology, and run the aligned confidentiality system, including updating and implementing the internal confidentiality policy under the ISO 9001 and 17100 standards.
The confidentiality policy is covered from the quotation stage regardless of whether a quote request is made, and related materials, including e-mails, are permanently deleted in the event that a requested quote is not accepted by the client. In principle, all files provided by the client will be destroyed within a specified period after delivery to the client, and will not be restored.
In addition to our security/confidentiality obligations, clients' information is safeguarded by referring to industry standards and relevant guidelines and strengthening the security system on a periodic basis.
If you would like to conclude a confidentiality agreement or receive a confidentiality statement, or if you have any other specific requests regarding confidentiality, please feel free to contact us.