ISO 9001:2015 is an international standard for quality management system developed by the International Organization for Standardization (ISO). It is a certification that an accreditation body assesses that the service system provided to clients meets the requirements and is maintained and managed as stipulated by the ISO. Reflective of the Hi-touch's commitment to quality management for clients, it also provides a sense of trust in transactions with multinational corporations as it complies with the international standard quality system.

Among the certifications administered by the International Organization for Standardization (ISO), ISO 17100 is an international standard applicable to translation service, which stipulates the management system that a translation service provider should have in place to ensure quality translation. Through implementation of the international quality standard for translation, we raise confidence to our oversease clients including multinational corporations.

ISO17100 recognizes qualified competitive human resources as a very important standard. As such, we have a documented human resource (HR) management process. To provide top-notch translation service, we ensure that our human resources, including translators, proofreaders, editors, and project managers, have the specialized qualifications required by ISO 17100.
We have established internal procedures to make sure that feedback from clients can be effectively reflected on a project-by-project basis. In addition, ISO 17100 certifies that highly qualified and competitive translators, proofreaders, and project managers are engaged in translation, proofreading, and supervision per project, guaranteeing the quality control of our translation services.